Full Session Description

This workshop draws from PagerDuty’s open-source postmortem framework to teach you strategies for conducting successful blameless postmortems. Learn basic concepts following our step-by-step guide and complete practice exercises to help you develop strategies for overcoming common pitfalls.

Hayley Neal

Technical Trainer @ PagerDuty

About the author

Hayley Neal is on a mission to help enable organizations to level up their Digital Operations maturity. As Technical Trainer at PagerDuty, she trains customers and prospects on both the platform and Incident Response thought leadership, and acts as a subject matter expert to create new training material internal to PagerDuty. After spending 5 years as a Customer Success Manager, Hayley has assumed a training role to continue to empower organizations and teams to make changes to achieve operational efficiency.